Navigating Organizational Change: Phases, Challenges, and Successes
Lesallan | March 25, 2025
Organizational change is a complex process marked by fluid, interrelated phases that require flexibility and ongoing contingency planning. According to Burke (2023), change is not strictly linear; its phases often overlap, necessitating adaptable strategies as the organization evolves. Mavin’s (2015) video further supports this view by emphasizing that successful change initiatives depend on robust planning and the ability to respond to unexpected challenges during implementation. As Proverbs 24:6 states, “For by wise counsel thou shalt make thy war: and in multitude of counsellors there is safety” (King James Bible, 1769/2017, Proverbs 24:6). This highlights the significance of collaboration and seeking wise counsel when navigating the challenges of organizational change.
A practical illustration of these principles can be seen in the organizational change efforts at Mayo Clinic (Mayo Clinic, 2024). Known for its innovative healthcare practices, Mayo Clinic has undertaken notable change initiatives, such as the implementation of an integrated electronic health record (EHR) system. This initiative was driven by improving patient care, streamlining data management, and enhancing communication across departments. In line with Burke’s (2023) framework, the change process at Mayo Clinic (Mayo Clinic, 2024) evolved through multiple, overlapping phases—from initial assessments and planning to rollout and institutionalization. Even as the new system was being deployed, Mayo Clinic (Mayo Clinic, 2024) continued to gather staff feedback and adjust in real-time, highlighting the necessity of contingency planning in dynamic environments. Ecclesiastes 3:1 aptly underscores this approach: “To every thing there is a season, and a time to every purpose under the heaven” (King James Bible, 1769/2017, Ecclesiastes 3:1). This reinforces the need to embrace change with patience and flexibility, recognizing that different phases of the process unfold in their appropriate time.
While the change led to notable successes—improved data accuracy, enhanced patient care, and more efficient operations—it also encountered challenges. Early technical issues, incomplete data migration, and considerable resistance from some staff members accustomed to legacy systems were notable hurdles. As Burnes (Burnes & Bargal, 2017) explains, resistance is a natural aspect of change; even when outcomes are positive, residual skepticism or opposition may persist. To address this resistance, Mayo Clinic (Mayo Clinic, 2024) implemented targeted interventions such as comprehensive training sessions, mentorship programs, and open forums for dialogue. These measures contributed to mitigating resistance and embedding a culture of continuous improvement within the organization.
In summary, the Mayo Clinic (Mayo Clinic, 2024) example vividly demonstrates that the characteristics of the organizational change process—including overlapping phases, contingency planning, and the management of resistance—are essential for both realizing successes and addressing setbacks. As Burke (2023) and Burnes (Burnes & Bargal, 2017) suggest, embracing these dynamic qualities is key to sustaining long-term improvements. Mayo Clinic’s (Mayo Clinic, 2024) real-life application of these principles offers a compelling case study for healthcare organizations and others striving to navigate the complexities of change.
Lesallan
March 25, 2025
References:
Burke, W. W. (2023). Organization change: Theory and practice (6th ed.). Sage.
Burnes, B., & Bargal, D. (2017). Kurt Lewin: 70 Years on. Journal of Change Management, 17 (2), 91–109. https://doi.org/10.1080/14697017.2017.1299371
King James Bible. (2017). King James Bible Online. (Original work published 1769).
https://www.kingjamesbibleonline.org
Mavin. (2015, January 15). What is organizational CHANGE? [Video]. YouTube.
Mayo Clinic. (2024). Mayo Clinic. Mayoclinic.org; Mayo Foundation for Medical Education and Research. https://www.mayoclinic.org/
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